Over the last decade, globalization processes have intensified, and as such, global organizations relocated
their secondary processes to new spaces specialized in operations (Peck 2018; Oshri, Kotlarsky, and
Willcocks 2015). Most of the processes that are being externalized are Business Process Outsourcing
(BPO) and Information Technology Outsourcing (ITO) (Oshri, Kotlarsky, and Willcocks 2015).
The global outsourcing hotspots are India, China and the Philippines, that concentrate over 80% of
outsourced processes. At European level, Central and Eastern Europe has capitalized mos[...]
