HERȚA, Laura-Maria; POP-FLANJA, Delia. Conflict Resolution and Crisis Communication. Transforming Conflicts and Building Peace (2nd edition) . [s.l.] : Presa Universitară Clujeană,2023. Disponível em: https://editura.ubbcluj.ro/index.php/puc/catalog/book/3015. Acesso em: 19 mar. 2026.